Redcoat SyndicateReturn & Refund Policy
Last updated: October 17, 2026
Every piece we sell is handmade in small batches, so we keep our policy simple and fair.
All sales are final
Because our products are natural, handmade, and used on skin, we do not accept returns or exchanges for change of mind, and we cannot refund opened or used items.
Damaged items
If your order arrives damaged, email us at redcoatsyndicatellc@gmail.com with your order number and a photo of the item and the packaging. Please contact us within [number] days of delivery. We will replace the item or refund you, whichever you prefer.
Lost in transit
If your order has not arrived after the delivery window shown in your shipping confirmation, contact us. We will work with the carrier, and if the package is confirmed lost we will send a replacement or issue a refund.
Incorrect address
Please check your shipping address before you place your order. We cannot refund or replace packages delivered to an address entered incorrectly at checkout.
How refunds are issued
Approved refunds go back to your original payment method. Your bank may take several business days to post them.
